Data protection

start: Psychotherapie & Coaching GmbH takes the protection of your personal data very seriously. Personal data is treated confidentially in accordance with the General Data Protection Regulation (GDPR) and the following data protection declaration. At this point we will inform you about the collection and use of your personal data when you visit our homepage.

Responsible for data processing - i.e. the person who decides on the purposes and means of processing personal data 

start: Psychotherapie GmbH

Clayallee 177, house 1

14195 Berlin

represented by


Prof. Dr. rer. medic. Harriet Salbach

Telephone: 030 84592636

Fax: 030 84592637


If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly:

Dipl.-Psych. Florian Lautner ( )

Purposes of data processing

If personal data is collected, this is done to provide the requested services. By using the website and entering personal data, you consent to the collection and use of data in accordance with this statement. In principle, this data will not be passed on to third parties, unless this is absolutely necessary for the explained purpose. In this case, your consent to the transfer will be obtained beforehand.

In order to be able to recognize user requests, we analyze the data available to us regarding inquiries, etc. We process inventory data, communication data, usage data, metadata on the basis of Art. 6 Para. 1 lit. f) GDPR. 

The analyzes are carried out for the purpose of marketing. In addition, we use the analyzes to increase user-friendliness, optimize our offer and business economics. The analyzes serve us alone and are not disclosed externally.

Processed data are, for example:

      • Inventory data (e.g. names, addresses)
      • Contact details (e.g. email, telephone numbers).
      • Content data (e.g. text input).
      • Usage data (e.g. visited websites, interest in content, access times).
      • Meta / communication data (e.g. device information, IP addresses).

access data

Based on our legitimate interest (cf. Art. 6 Para. 1 lit. f) GDPR), we collect data about access to the website and save it as "server log files" on the website server. The following data is logged:

      •  Visited website
      • Time at the time of access
      • Amount of data sent in bytes
      •  Source / reference from which you came to the page
      • Browser used
      • Operating system used
      • IP address used

The server log files are stored for a maximum of 30 days and then deleted. The data is stored for security reasons, e.g. B. Abuse cases. If data have to be saved for reasons of evidence, they are excluded from deletion until the incident has been finally clarified.

Health care services

As part of our contact form and the platform for online psychotherapy, our users are free to provide information on their state of health. If health-specific information is provided here, this is done voluntarily. By submitting the form, the user consents to further processing by start: Psychotherapy & Coaching. The legal basis here is Art. 6 Para. 1 lit. a., Art. 7, Art. 9 Para. 2 lit. a. DSGVO. The processing takes place exclusively for the purposes of health care on the basis of Art. 9 Para. 2 lit h. GDPR, § 22 Paragraph 1 No. 1 b. Federal Data Protection Act.

If it is required by law, we disclose or transmit the data of the patient in the context of communication with medical specialists, typically involved third parties, such as therapists, billing offices or comparable service providers, provided that this corresponds to the provision of our services in accordance with. Art. 6 para. 1 lit. b) GDPR serves, legally according to Art. 6 para. 1 lit. c) GDPR is mandatory, our interests or those of patients in efficient healthcare as a legitimate interest in accordance with. Art. 6 para. 1 lit. f) GDPR serves or acc. Art. 6 para. 1 lit. d) GDPR is necessary to protect the vital interests of patients or another natural person or within the scope of consent in accordance with Art. 6 para. 1 lit. a), Art. 7 GDPR.

The data will be deleted if the data are no longer required to fulfill contractual or statutory care obligations and to deal with any warranty and comparable obligations, or if the data subject requests deletion. The legal retention requirements apply.

session Storage

In order to make our website as user-friendly as possible, we use so-called session storages for our online offer. These are application program interfaces that, in their capacity, enable us to store data on your server for the duration of your visit to our website, in order to analyze your user behavior. For example, it detects which side of our online presence you are coming from so that we can recognize what you are interested in. The data will be deleted when the session ends. Session storage is required for the operation of our homepage. The legal basis is Art. 6 Para. 1 lit. b) GDPR.


This website uses cookies. We use cookies to personalize content and advertisements, to be able to offer functions for social media and to analyze the access to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected as part of your use of the services. You consent to our cookies if you continue to use our website.

Cookies are small text files that are used by websites to make the user experience more efficient.

According to the law, we can store cookies on your device if they are absolutely necessary for the operation of this page. We require your permission for all other types of cookies.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

You can change or withdraw your consent at any time from the cookie statement on our website.

Find out more about who we are, how you can contact us and how we process personal data in our privacy policy.

Your consent applies to the following domains:

Google Tag Manager

Google Tag Manager is a solution with which we can manage so-called website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our online offering). The Tag Manager itself (which implements the tags) does not process any personal data of the users. With regard to the processing of users' personal data, reference is made to the following information about Google services. Usage guidelines: .

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. GDPR). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transferred to a Google server in the USA and stored there. Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law ( Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and the internet. Pseudonymous user profiles can be created from the processed data. We only use Google Analytics with activated IP anonymization.

Social media

We maintain online presences within social networks and platforms in order to be able to communicate with our users and interested parties. When calling up the respective networks and platforms, the terms and conditions and the data processing guidelines of their respective operators apply. Unless otherwise stated in our data protection declaration, we process the data of users provided that they communicate with us within social networks and platforms, e.g. write posts on our online presence or send us messages.

Integration of services and content from third parties

On our website, based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. , such as embedding videos or fonts (hereinafter referred to as “content”). This always presupposes that the third-party providers of this content perceive the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is therefore required to display this content.

Google Maps

We integrate the maps of the service “Google Maps” (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). The processed data can include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually carried out as part of the settings of their mobile devices). The data can be processed in the USA. Further information from Google regarding data protection can be found here: , opt-out: .

Use of social plugins from Facebook, Twitter, Google+. Instagram and Co.

We use social plugins from social networks on our homepage. The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as your rights and setting options for protecting your privacy can be found in the providers' data protection information.

Based on the judgment of the CJEU on June 5th, 2018

(C 210/16), we would like to point out to all visitors to our Facebook fan page that Facebook processes your personal data within the meaning of the GDPR. We, as the website operator, have not yet been able to deactivate this function. Start: Psychotherapy & Coaching is aware of their shared responsibility alongside Facebook. We hope for a quick solution through Facebook.

In order to be able to offer video-assisted psychotherapy, we use “” as a telemedical video platform ( LLC, 3445 Winton Pl, Ste 109, Rochester, NY 14623, USA). Information about how "" collects and processes personal data can be found on the website: and about GDPR: -and-security / hipaa-GDPR-and-more / is-doxyme-GDPR-compliant

payment methods

If you use any of our paid services, you will be redirected to the website of the provider of these services. It is a matter of

Paypal Europe
PayPal (Europe) S.à rl et Cie, SCA
22-24 Boulevard Royal
L-2449 Luxembourg
Information on how "PayPal" collects and processes personal data can be found at webapps / mPP / ua / privacy-full? locale.x = en_US

Stripe, Inc .
510 Townsend Street
San Francisco, CA 94103, USA For
information on how “Stripe” collects and processes personal data,  please visit

Instant bank transfer

Sofort GmbH

Theresienhöhe 12

80339 Munich

Information about how "Sofort GmbH" collects and processes personal data can be found at

Giropay GmbH

Anelle Welle 4 60322 Frankfurt

Information about how "Giropay GmbH" collects and processes personal data can be found at

© 2020 start: Online-Psychotherapie & Coaching GmbH